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Critical Success Factors

Our experience with dozens of clients has shown that there are several critical factors that influence positive results:

Commitment To A Process - Identifying and making a lasting change takes time. It is a process that could unfold over weeks or months. The amount of time devoted to this program is dependent on your needs.

Engagement In Dialogue and Group Work - The Business Harmonizer™ process is a dynamic group experience that asks each individual to engage and participate with openness and respect.

Willingness To Participate In A Non-Linear, Experiential Process - We will be responsive to events and issues that arise during our interactions together.

Support For Putting New Behaviours Into Practice - This is not an esoteric or academic process. We will identify specific behavioural objectives and concrete ways to apply them.

Trust In The Process and Each Other - We will develop ground rules and techniques for your group to create a forum where everyone can safely and honestly explore their thoughts and feelings.

Being Able To Take Responsibility For Your Own Behaviour - This process is shaped by what individuals are willing to put into it. While the Business Harmonizer™ process can help you develop techniques for change, in the end it is up to each individual and organization to commit to taking action and responsibility for success.


"...You were absolutely the perfect person to lead us through difficult waters. We are in awe of what you helped us to achieve. I know that this is just the beginning... we now have great optimism to reflect on our progress."
C. Christopher,
G&B Estates, Ltd.


"Whether issues stem from leadership changes, mergers, acquisitions, or re-engineering efforts, Francine is facile at surfacing concerns and building a foundation for team trust and collaboration."
J. Fox-Johnson,
American Association of Health Plans


"It couldn't be said better than by a member of our senior team, who said: 'My learning experience with Francine not only helped me improve my work relationships - it changed my life.' "
J. Watkins,
North Vancouver Public Library



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© Copyright 2002-2010 Francine Z. Carlin - Business Harmonizer Group
Vancouver: 604-264-9171 - Victoria: 250-653-4025