Business Harmonizer: Silent Barriers - Family Business Conflict Resolution, Succession Planning, Organizational Coach - Vancouver

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Exposing The Silent Barriers

As a leader, have you noticed:

You do your best to motivate and collaborate with your sibling/cousin-co-workers/direct reports, yet you are met only with apathy and resistance?
Employees seem to wish they were elsewhere?
The workplace culture lacks coherence?
Customers are complaining about bad attitudes or sloppy service?
Improvement suggestions are often met with negative responses?
There is no camaraderie in your workplace, or the camaraderie that does exist excludes certain people?
A "not-my-job" attitude is stopping people from helping each other?
Grudges and gossip seem to fester?

An answer of "yes" to any of these questions signals that silent barriers may be undermining your organization's true potential. Recognizing the presence of silent barriers is the first step to identifying and, ultimately, overcoming them.

Silent barriers are negative attitudes and behaviours - gossip, apathy, favouritism, competitiveness, anxiety - that lead to mistrust, disrespect, misunderstandings, cliques, and other counterproductive workplace situations.

Most organizations simmer with these obstacles, but rarely address them openly - to their own disadvantage. When ignored, silent barriers can become embedded in an organization's culture, producing serious inertia to change and undermining even the best of business plans.

In her work with business families and entrepreneurs, Francine Carlin has honed the collaborative Business Harmonizer™ process to expose and positively address silent barriers to reach organizational and individual goals.

The benefits of addressing silent barriers include improved productivity and morale, higher-functioning teams, and increased customer satisfaction. In the words of one client who followed this process:

"What we learned about silent barriers has transformed our entire leadership team. Once people in this organization - including me - became aware of the barriers and began to address them constructively, we became a higher functioning group. There's a completely new level of trust, respect, and excitement around here that is finally producing the results we've been looking for." Overcoming Silent Barriers (PDF)

"We seemed to move successfully into some thick topics - not always comfortable, but good."
M. Martin,
SunTech Optics

"Francine is able to creatively link issues of the heart to the real world of business."
D. and J. Miller,
JJM Construction

"Francine does not soft pedal; she helped us confront difficult issues and did so with graceful candor."
K. Keller,
Anchorage Public Libraries